WATER SERVICE UTILITY COMPANY
BUSINESS PROBLEMÂ
A water service utility approached a Scalesology partner with a request to develop a website that complied with WCAG 2.1 AAA standards. The partner responsible for creating the website enlisted Scalesology to conduct a comprehensive audit, ensuring the site adhered to the principles and guidelines of WCAG 2.1 AAA compliance. As part of the development process, the partner created draft PDFs of each webpage and submitted them to Scalesology for review upon completion. After all the drafts were finalized and approved, the website was assembled based on the reviewed designs. The water service utility prioritized accessibility to ensure their website was inclusive for individuals with disabilities and provided an optimal user experience for all customers. customers.
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SCALESOLOGY IN ACTIONÂ
Scalesology conducted a detailed audit of each PDF file provided by the client, using a combination of manual inspection and auditing tools to identify issues such as color contrast. After reviewing each PDF, Scalesology provided feedback on necessary changes to ensure compliance. Once all PDFs were confirmed to meet WCAG 2.1 AAA standards, the website for the water service utility was developed. Recognizing that PDF audits and website audits require different criteria and checks, Scalesology performed an additional audit on the completed website. This audit included a manual code inspection and the use of a proprietary auditing tool to ensure full compliance with web accessibility standards. Thanks to the thorough pre-audit process, no failures were identified during the final website audit, and the site was certified without requiring any further remediation. This is noteworthy, as most clients typically need to undergo a re-audit and make corrections before earning their certification badge for display on their website.
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RESULTÂ
The water service utility’s website is now fully WCAG 2.1 AAA compliant, thanks to Scalesology’s thorough review of the final site design, starting from the initial PDF drafts. As a result, the client can confidently offer an inclusive and seamless user experience for all customers, regardless of ability, while also mitigating potential legal risks associated with non-compliance.
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