OFFICE FURNITURE RETAILER

BUSINESS PROBLEM

This office furniture retailer faced bottlenecks in their sales order and fulfillment process, hindering their ability to keep up with demand and sustain growth.

SCALESOLOGY IN ACTION​

Scalesology conducted a technology needs assessment to identify both quick wins and long-term strategies for optimizing the company’s sales order entry, order fulfillment, and website/e-commerce communications, enabling them to handle increased order volumes and drive revenue growth.

RESULT

Scalesology documented the company’s existing technology and entire sales order fulfillment process, encompassing both large projects and e-commerce orders. Based on this analysis, Scalesology provided specific recommendations to address bottlenecks and implement scalable processes and technologies. These recommendations included multiple options, detailing process enhancements, technology implementations, and associated costs for each option.

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SERVICE REFERENCES​

Technology Needs Assessment

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